Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 222. To turn parental controls off on Android, you need to go to the Play Store. Learn how you can change Web Safe settings to turn Child Safe off. Try again to see if problem persists. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Find out more here. g. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. Switched On Families. I regularly block YouTube for my children safety and mental health and for weeks now I have been unable to block this. Afterward, click Apply and save your settings. If your site is blocked by a majority of ISPs, it may be that there is a. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 220. Information on how to use Web Safe can be found here. 0 Kudos. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. 168. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. . Some simple ways to bypass the filters: Use the Pirate Bay Proxy. web safe 0 An Unexpected Error has occurred. Stay safe online. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. We hope that helps. . 8 & 8. imap. Superstar. 100. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. websafe page unable to load. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. The Gamer Lounge. See where this Helpful Answer was posted. Look out! Virus Safe has blocked this site. 222. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Mobile customers can also use the app to keep on. 1. Welcome to the community and thanks for taking the time to post here on the forums. Try. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Account - Mobile. Home Phone. We are able to update this setting for you manually too, we just need to confirm a few account details. This video is about how to use any website that has been blocked by Virgin Media. ExpressVPN. Plus all the blocked websites reset to nothing when I log in again. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. londen12. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I have web safe switched off but still certain sites wont load. SpeedThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. tried using websafe today, blocking specific websites, those websites are still able to be accessed. We give all our customers a complete, market leading security package called Virgin Media Security,. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. My Virgin Media App. I called VM and after waiting nearly an hour the person on the end of the phone reassured. This problem has been running for over 2 months now. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. Go to My Apps. Learn how you can change Web Safe settings to turn Child. See full list on my. . You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Not able to access websafe_setting page (able to go to update_profile page). on 02-09-2023 18:58. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. Adjust the settings according to the level of protection you want. VPN Apps for all devices and unlimited simultaneous connections. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. It only appears when using Microsoft Edge as the browser. com Address: 185. 1 Kudo. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. Select the firewall and tick the following protocol. Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again". Virgin Phone Switchover. 192. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We give all our customers a complete, market leading security package called Virgin Media. Access Virgin Media router settings in modem-only mode. 123. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. For fraudulent e-mails, forward to phishing@virginmedia. IPSec Pass-Through. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Try computers with Cisco’s OpenDNS using 208. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. 1. Forum; Apps. com and we’ll look into them. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Activate Web Safe. 168. The Web Safe function was working properly for the full year that I was. You can find more help with your TV settings on your box. Account - Cable. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Regards, Steven_L. 1. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. To do this: Press Home on your remote. Could it be a different situation, i. It is still shown as enabled on the WebSafe website, and Virgin Support. Changing Virgin Media Web Safe Settings on Desktop/Laptop. com (blocked by Web Safe), bestvpn. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. Options. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. org. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. More about Virgin Internet Security. Thank you. 220. 2. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Access your bills, diagnose faults and manage your package. I have been trying to turn on child safe for the last few weeks, but just get the message. Please keep an eye out for a purple envelope at the top right corner of your Forum page. 220. on 18-10-2022 19:33. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Hi. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. * Call costs may vary. Switched On Families. Options. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. Switched On Families. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. 1/help for specific device where Web Safe is not working. Manage Your Account. on 27-07-2022 14:17. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. If you're still having issues changing your settings, please let us know. Hi there, thank you all for your help. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. Follow these easy steps: 1. I am trying to turn on the web safe settings but it's not working. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. May just be a. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Options. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Go to Account settings, then Account details b. You can go look up how to change the DNS in whatever operating system you are using yourself. The Gamer Lounge. Qurento. Then follow the instructions on screen to finish your set up. have tried this page, but that also is stuck. Set “Private DNS provider name” to: dns. com IMAP Server. 168. I will send a private message - watch out for the purple envelope inviting you in. AFAIK Web Safe setting cannot be configured through Hub. WiFi Max. Once logged in, select ‘My apps’ tab’. It's the same for virus safe and child safe. Virgin Media Web Safe allows you to restrict certain types of. VodafoneSign in to My Virgin Media a. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). Any website unsuitable for children is blocked by default. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. 0. Instructions here for WIndows PCs. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin Media help and support. on 09-07-2023 22:56. 99. For a single one, you may be able to get an exemption. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. It's blocking access to a lot of sites, and I'm paying for this. I've accessed websafe before but now when I select 'manage. 48. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. com (connection reset error). Hopefully when that thread concludes it will also resolve your issue. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. pc. We'll go over how to set up the filter, what. Virgin Media and you have confirmed Child Safe is on. Should the issue persist post back here to have issue flagged to the forum team. I had a number of custom settings in place and now they are gone. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. Compare deals today. Chatter and natter. Having the same problem on multiple devices. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. VM has WebSafe enabled. 123. com IMAP Port. Have being trying a few times over past couple of weeks and just get same message. Stay safe online. 8. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. 67. WebSafe. Welcome to the community and thanks for taking the time to post your issue on the forums. Not able to access websafe_setting page (able to go to update_profile page). Thanks for your response. Are you happy for us to contact you via email for updates on your name change? (please type "Yes" or “No”)1. We recommend keeping Virus Safe on. 8 and/or 1. Is any one from Virgin Media able to help? Tags (1) Tags: from VIrgin. Manage Your Account. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). 222 and 208. 4) or OpenDNS (208. Click on Manage Web Safe. It’s easy to turn on. 162. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media Web Safe and Virgin Media. Learn more. Re: Websafe settings no longer having effect. See for more details. 8) and this will bypass the websafe filter. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Virgin Media; My Virgin Media; Shop;. -- I'm a Very Insightful Person, I'm here to share knowle. Superstar. 140 and not, the expected, 81. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). More about Virgin Internet Security. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. 1. 1 or whatever else you like. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. If you want to protect children, then click on the Child Safe filter. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. . Virgin Media's team are as ever silent on. Virgin Mobile. 67. 0 you will need to use 192. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. We give all our customers a complete, market leading security package called Virgin Media. 2 hours ago. Here you’ll find all the help you need for Virgin Media related problems and issues. com, minecraft. Also Disable any VPN you may be running Disable router smart settings following the guide below Virgin Media With Virgin media the tool you want to disable is. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. POP3 Settings. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. virginmedia. Also check the. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. b. You can change this by clicking on the toggle to switch on or off when needed. Your previous Web Safe settings will remain active. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. Turn off all Spam filtering. In response to lotharmat. 0 Kudos. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 8. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. I will be able to assist and get this changed for you. Networking and WiFi. Have you retried? You could try changing the DNS server on your PC to Google (8. Go to Settings > General, then tap Software Update. Try both Mac and Windows. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. opens perfectly in both Firefox and in Edge. For customers joining. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. 4. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. . Also check the dns settings of your vpn while you're there. VM BB TV Landline. 100. Bypass Child Safe This is a workaround for when Child Safe does not or cannot be turned off Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Broadband. try going to if Web Safe is on this site should be blocked. web safe. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. . Changing network settings to use any Public DNS should re-gain full access for the device. e. --. From setting your favourite channels, audio settings to renaming the box, find out here. 1. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. c. 4. - 5083340. 15-02-2023 21:11 - edited 15-02-2023 21:15. not the VM Hub. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. Select SPAM Settings. If appropriate consider temporarily disabling Web Safe (i. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. IPCONFIG reports DNS servers as 194. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Welcome to the community and thanks for taking the time to post your issue on the forums. 8. If you change the computer's network settings to use any Public DNS does that re-gains access. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Any help appreciated. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Virgin Mobile. Find the right spot for your hub. 0 KudosSorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. on 06-05-2023 22:30. SpeedQuickStart, set up and connections. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or.